Family Vision Center - Rochester

I was visiting from out of town when I had developed a corneal ulcer before I left. Dr. Rubinrott was able to fit me in the same day, and she and her staff were incredibly friendly and accommodating. I’m very grateful for the excellent care I received.

We love Family Vision Center! Great place with a wonderful team of professionals! Everyone is so kind, friendly, and caring. They always make our family feel comfortable and welcome. Highly recommend! ❤️

Wonderful eye care practice! Dr. Guy is top notch! He is so supportive and listens to my concerns and always offers up-to-date solutions for my eye care needs. He keeps informed of new therapies and options.

Nice, clean office with friendly staff! Dr. Guy was fantastic with my kids ( ages 5 and 2.5) and not many people in the area see kids that age , so that says alot. He went above and beyond so I will definitely be back.

The "fishing line" holding one of my lenses snapped during the blustery President's Day weather and they were SO kind to fix it when I stopped in during my lunch break. Saved my day! THANK YOU!

I truly can’t say enough good things about Family Vision Center. Whether it be a routine eye exam or an eye emergency (and unfortunately I’ve had a couple of those over the past few years) they are kind, efficient and accommodating. Eye pain and vision problems are very stressful but the team here will make you feel at ease and cared for. The entire staff from the receptionist(s) to the doctors are exceptional. I highly recommend them! Thank you Family Vision Center!

Great people and very thorough exam! I recently went for another exam and again it was very thorough. I had ordered new glasses and the woman said they would call when they were ready and I could just stop by to pick them up. Well I stopped by and the only person who could give me my glasses was out to lunch! They asked if I could wait 30 mins or so. I had no time to wait she said your best bet is to come after 2:00 so again I stopped by after 2:30 and she was out to lunch and again she said could you wait 25 minutes! I told the receptionist that this was very inconventient and left. I called that Thurdsay and left a voice mail to make an appt for Friday at 12:00 to pick up my glasses, no one returned my call. I called Monday and the receptionist said just stop in the women should be here, she might not go to lunch until 12:30 it just depends on when the manager goes to lunch! I said I really do not care about any of that, I said can I stop in between 12:00 and 12:15 today yes or no! She said yes I went and was there maybe 5 min The new womaen was very nice and efficent she fitted me with my glasses and I left. Do not drop in, make an appt to get fitted for your glasses! They really need to change this policy.

Dr Outenen (?) is phenomenal. He explained my eye issue in layman’s terms and prescribed the perfect remedy. My eyes feel better already. Thank you Dr Guy for having the best team!

Good quality eye care has always been super important to me. Always striving to have the best possible vision possible. The exams at Family Vision Center are so thorough. The doctors and opticians will work with you individually and help you figure out what the best option is for you whether it be contacts, glasses or both! I have never seen this clearly before in my life, it’s great! Highly recommend Family Vision Center and all of its doctors for all of your eye care needs!

Warning: lengthy review! Before coming here, I saw the same eye doctor since I first got glasses in 2nd grade (I am 25 now). Although I loved my previous eye doctor, I decided to try a new office because I was treated poorly by the office staff there. I chose Dr. Guy based on the positive reviews on Google and I am so happy I did! The office staff is incredibly kind and helpful. Dr. Guy spent 2 hours with me at my first visit doing a complete glasses and contact exam plus dilation. I really felt like he did an extremely thorough exam and he patiently answered my questions and concerns. I was given two kinds of contacts to sample before choosing which ones I wanted. Then I worked with Valeriy to choose my glasses. I was willing to spend a high amount on these because I never buy full strength glasses due to my high prescription (-8.00 in both eyes). I always had trouble with minimizing facial distortion because my prescription is so awful, but Valeriy helped me choose the best frames and lenses to accommodate this issue (rounder frame and higher index digital lenses). For the first time in years I actually love how I look in glasses! Also, at my last office it used to take weeks for my glasses to come in because of the high prescription. Here, I got my glasses 5 days after picking them out and getting all the measurements done! My entire experience here was positive from start to finish and I am so happy I found them. Thank you all at Family Vision Center :)

Highly recommend. From the time I stepped into the Family Vision Center to when I was done, the staff was very nice and accommodating. Helped answer any questions I had. It was my first time getting glasses and the entire process was smooth. If you want top notch service and unbeatable prices, this is the place to be.

Excellent Eye Dr., and a first rate experience. I was recommended to this practice by an experienced optician. Dr. Guy and his staff really came through. Highly recommend for anyone looking for a real eye doctor in Rochester.