Family Vision Center - Rochester

The "fishing line" holding one of my lenses snapped during the blustery President's Day weather and they were SO kind to fix it when I stopped in during my lunch break. Saved my day! THANK YOU!

I truly can’t say enough good things about Family Vision Center. Whether it be a routine eye exam or an eye emergency (and unfortunately I’ve had a couple of those over the past few years) they are kind, efficient and accommodating. Eye pain and vision problems are very stressful but the team here will make you feel at ease and cared for. The entire staff from the receptionist(s) to the doctors are exceptional. I highly recommend them! Thank you Family Vision Center!

Great people and very thorough exam! I recently went for another exam and again it was very thorough. I had ordered new glasses and the woman said they would call when they were ready and I could just stop by to pick them up. Well I stopped by and the only person who could give me my glasses was out to lunch! They asked if I could wait 30 mins or so. I had no time to wait she said your best bet is to come after 2:00 so again I stopped by after 2:30 and she was out to lunch and again she said could you wait 25 minutes! I told the receptionist that this was very inconventient and left. I called that Thurdsay and left a voice mail to make an appt for Friday at 12:00 to pick up my glasses, no one returned my call. I called Monday and the receptionist said just stop in the women should be here, she might not go to lunch until 12:30 it just depends on when the manager goes to lunch! I said I really do not care about any of that, I said can I stop in between 12:00 and 12:15 today yes or no! She said yes I went and was there maybe 5 min The new womaen was very nice and efficent she fitted me with my glasses and I left. Do not drop in, make an appt to get fitted for your glasses! They really need to change this policy.

Dr Outenen (?) is phenomenal. He explained my eye issue in layman’s terms and prescribed the perfect remedy. My eyes feel better already. Thank you Dr Guy for having the best team!

Good quality eye care has always been super important to me. Always striving to have the best possible vision possible. The exams at Family Vision Center are so thorough. The doctors and opticians will work with you individually and help you figure out what the best option is for you whether it be contacts, glasses or both! I have never seen this clearly before in my life, it’s great! Highly recommend Family Vision Center and all of its doctors for all of your eye care needs!

Warning: lengthy review! Before coming here, I saw the same eye doctor since I first got glasses in 2nd grade (I am 25 now). Although I loved my previous eye doctor, I decided to try a new office because I was treated poorly by the office staff there. I chose Dr. Guy based on the positive reviews on Google and I am so happy I did! The office staff is incredibly kind and helpful. Dr. Guy spent 2 hours with me at my first visit doing a complete glasses and contact exam plus dilation. I really felt like he did an extremely thorough exam and he patiently answered my questions and concerns. I was given two kinds of contacts to sample before choosing which ones I wanted. Then I worked with Valeriy to choose my glasses. I was willing to spend a high amount on these because I never buy full strength glasses due to my high prescription (-8.00 in both eyes). I always had trouble with minimizing facial distortion because my prescription is so awful, but Valeriy helped me choose the best frames and lenses to accommodate this issue (rounder frame and higher index digital lenses). For the first time in years I actually love how I look in glasses! Also, at my last office it used to take weeks for my glasses to come in because of the high prescription. Here, I got my glasses 5 days after picking them out and getting all the measurements done! My entire experience here was positive from start to finish and I am so happy I found them. Thank you all at Family Vision Center :)

Highly recommend. From the time I stepped into the Family Vision Center to when I was done, the staff was very nice and accommodating. Helped answer any questions I had. It was my first time getting glasses and the entire process was smooth. If you want top notch service and unbeatable prices, this is the place to be.

Excellent Eye Dr., and a first rate experience. I was recommended to this practice by an experienced optician. Dr. Guy and his staff really came through. Highly recommend for anyone looking for a real eye doctor in Rochester.

All three of my children see Dr Guy. He explained everything clearly and took his time with each kiddo. The follow up report we needed was very thorough. Extremely happy with our visits!

My 10 yo son got ortho-K lenses at Family Vision Center in the summer of 2019. Dr. Guy is very professional and kind - my son introduced Dr. Guy as "the nicest doctor ever" to his little sister. He has been doing very well with the lenses and taking good care of them, thanks to good teaching and close follow-ups with Dr. Guy. I am very satisfied with the result and service so far. I personally think the cost is reasonable given multiple follow-ups with numerous eye exams, always with Dr. Guy. I also like that the clinic appointment is almost always readily available and very quick. He had been initially referred to the other vision clinic by his ophthalmologist which was the only place the doctor knew prescribing ortho-K lenses . However the earliest appointment was 5 months far with that eye clinic. I looked up every eye clinic website in Rochester and called the clinics which introduces ortho-K lenses on their homepage. I got to know FVC with the 4th or 5th call and made an appointment in 1 week. It is such a huge gap in waiting time almost made me feel dumb and unreal. FVC is probably one of the very few places in Rochester which serves ortho-K lenses now. I strongly recommend here if you're interested in the ortho-K lenses.

I visited this practice to follow up on how an old retina injury and get new classes. Everything was very professional from the exam to receiving the glasses. Will be returning for any vision needs moving forward!

Had an awesome experience getting a way overdue eye exam. I was hesitant at first to do an eye dilation exam but Dr. Guy and the staff took the time to explain to me the importance of having one done with my exam. My prescription was a perfect match for what I needed. The staff was really friendly and rally pleasant. I also really liked that I was able to fill out most of the necessary forms before my appointment from my phone. Definitely a time saver.